As required by law, please read our contract text below by printing it in 12 point and bold font. In addition, every customer who is a member of our website and makes a purchase is deemed to have read and accepted all the articles of our sales contract below, which has been issued by us, without further notice.

This contract has been drawn up in accordance with the Regulation on the Application Procedures and Principles of Distance Contracts published in the Official Gazette dated 13.06.2003 and numbered 25137, based on the obligation to make a contract for sales made over the internet, and the articles are as follows.

The subject of this contract covers the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on the Application Principles and Procedures of Distance Contracts in relation to the sale and delivery of the product sold by the SELLER to the BUYER, whose qualifications and sales price are specified below.

Title : Doğannur Tekstil San.ve Tic.Ltd.Şti
Address : Taya Hatun Mah.M.Paşa Hamamı Sok. No : 16 Hürriyet Çarşısı Dükkan No : 303 Fatih / İstanbul
Telephone : +902125145858
Fax : +902125145860

As a customer, the address and contact information of the person who is a member of the www.dogannur.com shopping site is based on the address and contact information used while becoming a member.

The type, quantity, brand / model, size, fabric, packaging, sales price and payment method of the Goods / Product / Service consist of the information at the time the order is finalised.

4.1- The BUYER declares that he/she has read and informed all the preliminary information regarding the basic qualities, sales price and payment method and delivery of the product or products subject to the contract specified in Article 3 and that he/she has given the necessary confirmation electronically.

4.2- The product or products subject to the contract shall be delivered to the BUYER or the person / organisation at the address indicated by the BUYER or the person / organisation at the address indicated in the preliminary information, depending on the distance of the BUYER's settlement for each product, provided that it does not exceed the legal 30-day period. This period can be extended for a maximum of 10 days provided that the BUYER is notified beforehand. For orders to be produced, this period is mutually agreed in writing (via e-mail) with the BUYER. This period varies according to the quantity of the product / products of the order to be produced and the type of product / products.

4.3- If the product(s) subject to the contract will be delivered to a person/organisation other than the BUYER, Doğannur cannot be held responsible for the refusal of the person/organisation to accept the delivery.

4.4- Doğannur is responsible for the delivery of the product(s) subject to the contract intact, complete, in accordance with the qualifications specified in the order and with user manuals, if any.

4.5- For the delivery of the product(s) subject to the contract, the order price must be paid with the payment method preferred by the BUYER. If for any reason the product price is not paid or is cancelled in the bank records, Doğannur is deemed to be released from the obligation to deliver the product.

4.6- After the delivery of the product, if the relevant bank or financial institution does not pay the product price to Doğannur due to the unfair or unlawful use of the credit card belonging to the BUYER by unauthorised persons in a way not caused by the BUYER's fault, the product must be sent to Doğannur within 3 days, provided that the product has been delivered to the BUYER. In this case, the transport expenses belong to the BUYER.

4.7- Doğannur is obliged to notify the BUYER if it cannot deliver the product(s) subject to the contract within the period due to force majeure or extraordinary circumstances such as weather opposition that prevents transportation, interruption of transportation. In this case, the BUYER may use one of the rights to cancel the order, to replace the product subject to the contract with a precedent, if any, and / or to postpone the delivery time until the obstructive situation disappears. If the BUYER cancels the order, the amount paid is paid to him in cash and in cash within 15 business days.

4.8- You can return the product / products to Doğannur due to the presence of a defect in the product / products caused by Doğannur, and the products do not comply with the conditions in the order approved by the BUYER, in which case the shipping costs will be covered by Doğannur.

4.9- This contract becomes valid after the confirmation of acceptance by the BUYER electronically.

The BUYER has the right of withdrawal within (7) days from the delivery of the product subject to the contract to him or the person / organisation at the address indicated. In order to exercise the right of withdrawal, Doğannur must be notified by e-mail or telephone within this period and the product(s) must not be used within the framework of the provisions of the relevant article. In the event that this right is exercised, it is obligatory to return the original invoice with the sample of the cargo delivery report that the product delivered to the 3rd person or the BUYER was sent to Doğannur. The product price shall be returned to the BUYER within 15 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded. The shipping cost of the product returned due to the right of withdrawal is borne by the BUYER.

The products that cannot be returned in terms of their nature, the use of the right of withdrawal is conditional on the condition that the packaging of the product is unopened, intact, unwashed, unwashed, unworn and the product is not used.

In addition, the consumer cannot use the right of withdrawal in goods produced in accordance with the special requests and demands of the consumer or personalised by making changes or additions.

If the payment is made by credit card or a similar payment card, the consumer may request the cancellation of the payment transaction on the grounds that the card was used against his/her consent and unlawfully. In this case, the card issuer shall refund the payment amount to the consumer within 15 business days from the notification of the objection.

In the implementation of this contract, Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade and Consumer Courts in the settlement of Doğannur are authorised.

In case the order is finalised, the BUYER shall be deemed to have accepted all the terms of this contract.

With our thanks

Team Dogannur

The products that cannot be returned depending on the intended use are products that come into direct contact with the skin such as undershirts, panties, bras and bra Sets, garters & bustiers, boxers and slips due to hygiene conditions. The use of the right of withdrawal in other products depends on the condition that the packaging of the product is unopened, intact and the product has not been used.

In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts in the settlement of the BUYER or the SELLER are authorised up to the value announced by the Ministry of Industry and Trade.

In the event that the order is realised, the BUYER is deemed to have accepted all the terms of this contract.